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The non-verbal communication in handover situations are the spice between the lines, to understand the severity of the patient’s condition
The Swedish Red Cross University College, Department of Technology and Welfare. (TVV)ORCID iD: 0000-0002-4091-3432
2017 (English)In: Journal of Nursing Education and Practice, ISSN 1925-4040, E-ISSN 1925-4059, Vol. 7, no 5Article in journal (Refereed) Published
Abstract [en]

Aim: The aim of this study was to investigate emergency nurses’ experiences of verbal handover from emergency medicalservices and through these experiences uncover patient safety issues in the handover situation.Methods: Design: The design is qualitative inductive and aims to deepen the understanding of the handover situation and touncover the nurses’ experiences in such a situation. Methods: A qualitative research process which takes its departure in patientsafety theory. Nine informants were interviewed and a content analysis was applied.Results: The results show that a lack of structure, lack of seeing the non-verbal communication, the nurses’ own requirement forfull control and the lack of active listening involves patient safety risks. Emergency nurses want a handover that is personal andprovides a comprehensive picture of the patient to support, deepen or contradict the verbal handover given.Practical implications: The non-verbal communication in the handover situation is key to understand the severity of the situationand give the nurses profane knowledge how to prepare the continuing nursing care. To further support the understanding of thesituation, information should be presented in chronological order.KeyWords: Communication, Handover, Patient safety

Place, publisher, year, edition, pages
2017. Vol. 7, no 5
Keyword [en]
Communication, Handover, Patient safety
National Category
Nursing
Identifiers
URN: urn:nbn:se:rkh:diva-2319DOI: 10.5430/jnep.v7n5p1OAI: oai:DiVA.org:rkh-2319DiVA: diva2:1056161
Available from: 2016-12-14 Created: 2016-12-14 Last updated: 2017-03-03Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
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  • asciidoc
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