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Patienters upplevelse av omvårdnaden på akutmottagning: En litteraturöversikt
The Swedish Red Cross University College.
The Swedish Red Cross University College.
2012 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis
Abstract [sv]

Bakgrund: På en akutmottagning måste patientens vitala funktioner ges prioritet vilket kan leda till missnöje, osäkerhet och otrygghet som en konsekvens av bristande information eller kommunikation.

Syfte: Beskriva patienters upplevelse av omvårdnaden på akutmottagning.

Metod: Systematisk litteraturstudie med kvalitativ innehållsanalys av tio vetenskapliga artiklar.

Resultat: Tre kategorier identifierades; kommunikation, det personliga mötet och det organiserade arbetssättet. Kommunikationen upplevdes ha störst kapacitet att påverka patienternas upplevelse av omvårdnaden, i både positiv och negativ bemärkelse. Andra faktorer av stor betydelse var att vårdpersonalen hade ett patientcentrerat synsätt med ett tydligt livsvärldsperspektiv.

Slutsatser: Om patientens psykosociala behov uppmärksammas ökar möjligheterna att patienterna ska få en positiv upplevelse av omvårdnaden. Standardiserade vårdplaner skulle kunna utarbetas för att tillgodose patienternas psykosociala behov vid akuta sjukdomstillstånd.

Abstract [en]

Background: In an emergency care unit the patient‟s vital functions must be given a priority which could lead to dissatisfaction, uncertainty and insecurity as a consequence from lack of information or communication.

Aim: Describe patients‟ experience of the care in emergency care setting.

Method: A systematic review of the literature with a qualitative content analysis was conducted on ten scientific articles.

Result: Three categories with sub-categories were identified; communication, the personal encounter and organized method of working. Communication was perceived to have the greatest potential to influence the outcome of the patient experience of the nursing care. Other factors of great importance were that the staff had a patient centered view with a clear life-world perspective.

Conclusions: If the patients‟ psychosocial needs are attended, the opportunity of a positive experience of the nursing care is increased. The result implies that standardized care plans could be developed in order to attend the psychosocial needs of the patient in acute care setting.

Place, publisher, year, edition, pages
2012. , 37 p.
Keyword [en]
patient experience, nursing care, nursing, emergency department, systematic review
Keyword [sv]
Patientupplevelse, omvårdnad, akutmottagning, systematisk litteraturstudie
National Category
Nursing
Identifiers
URN: urn:nbn:se:rkh:diva-245OAI: oai:DiVA.org:rkh-245DiVA: diva2:514638
Educational program
Sjuksköterskeprogrammet
Uppsok
Medicine
Available from: 2012-04-10 Created: 2012-04-10 Last updated: 2015-07-20Bibliographically approved

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